Privacy policy

Your right to privacy is important to us

We are keen to strike a fair balance between your personal privacy and ensuring that you obtain full value from our services that we may be able to market to you.

Start-rite Shoes Ltd is fully registered under the Data Protection Act 1998

This policy (together with the General Terms and Conditions and the Returns Policy) sets out the basis on which any personal data collected from you or that you provide to us, will be processed by us.

For further information from us on data protection and privacy contact:

The Data Protection Manager and Data Controller
Start-rite Shoes Ltd
15 Peachman Way
Broadland Business Park
Fax: +44 (0)1603 595328

Information collection and use

We may collect the following data about you:
i. information provided by you from filling in forms on the site
ii. any correspondence entered into between us
iii. details of any transactions concluded through the site
iv. details of your visits to the site (see also 3 Cookies below)

We may use the personal data and contact information provided by you to carry out our obligations arising from any contract entered into between us, for future emailing, support notification of new products or new versions, general correspondence regarding the products and other correspondence that may relate to you. If you would rather not receive future marketing e-mails from us please inform us by email at

The information you provide to us will be kept confidential and will be used only to support your customer relationship with us. As a result we may disclose your information to:

  1. Credit Reference Agencies.
  2. Legal and debt recovery representatives for debt collection and debtor tracing purposes.
  3. Reputable companies to fulfill your order or process your data on our behalf.

Unless you have opted-in to receive third party mailings, we do not disclose or sell your information outside our corporate group. If you choose to opt-in to Start-rite’s mailing programme, we will only use your information for marketing purposes, including but not limited to notification of new products or new versions, promotions and events.


What is a Cookie?

A cookie is a piece of data that is placed on an internet user’s computer memory. The information the cookie contains is set by a website’s server and it can be used when the user visits the website.

In order to improve your experience on our website we use cookies. When you visit this Site, you can browse the Site and access information without revealing your identity.

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognise you automatically whenever you visit our site so that we may personalise your experience and provide you with better service.

Cookies are not dangerous. They are not computer programs and cannot be used to circulate viruses.

Types of cookies

Session (or Transient) Cookies

  • Session cookies are stored in your computer’s memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.

Persistent (or Permanent) Cookies

  • Persistent cookies that are stored on the user’s computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how the well the website works and where it can be improved.

Flash Cookies (or Locally Shared Objects)

  • You probably have Adobe Flash installed on your computer. Websites that contain Flash can also store small files on your computer that are used in the same way as cookies. Flash cookies can also back up the data that is stored in other cookies. When you delete cookies, your Flash cookies are not affected. So a website may still recognise you if it backed up the deleted cookie information on a Flash cookie.

Third-party cookies

  • Start-rite shoes Ltd works with selected companies to provide additional content and services, for example reviews. These companies may also set cookies on our behalf.

Sharing with social networks

  • If you use the buttons that allow you to share products and content with your friends via social networks like twitter and facebook, these companies may set a cookie on your computer memory. Find out more about these here:

For more detailed information about cookies please visit

Which cookies do Start-rite Shoes use?

Our cookies don’t store sensitive information such as your name, address or payment details.

Here’s a list of the main cookies we use, and what we use them for:

Cookie Name

Cookie Purpose


Google Analytics – This is a web analytics service provided by Google enabling us to recognise repeat visitors to the site. We’re able to record specific browsing information such as how you arrive at the site, the pages you view, options you select, and the path you take through the site. By monitoring this information we are able to make improvements to our site. Google also reserve the rights to the data collected.

Social Media Cookies – Facebook, Twitter, YouTube, Google+

These cookies provide links to social media pages, and provide the user with the ability to like products on their social media accounts.


Turning off and deleting cookies

You can manage the cookies that you allow on your computer through your internet browser. You can also ask to be alerted every time a cookie is offered. The information below explains how to manage cookies on the most used internet browsers.


1. Choose ‘Tools’
2. Click on ‘Internet Options’
3. Click the ‘Privacy’ tab
4. Move the slider to choose your settings
5. For more detailed privacy settings click on ‘Advanced’


1. Choose ‘Preferences’ from Safari menu
2. Select ‘Security
3. Cookie settings are shown
4. Choose your settings

As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely

1. Click on the ‘Tools’ menu’
2. Select ‘Options’
3. Click the ‘Under the Bonnet’ tab
4. Find the ‘Privacy’ section
5. Click ‘Content settings’
6. Click the ‘Cookie settings’ tab and choose your settings


You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.

1. Click on ‘Menu’, then ‘Options’
2. Select ‘Privacy’
3. Select ‘Cookies’
4. Choose your settings

If you’d like to control the use of Flash Cookies on your computer, Adobe’s website offers tools to do this.

If you use Mozilla Firefox to browse the internet, you can use an add-on to find and delete Flash Cookies


When you visit this Site, you can browse the Site and access information without revealing your identity. In order to improve our Site, we use “cookies” to track your visit. A cookie is a small amount of data that is transferred to your browser by a Web server and can only be read by the server that gave it to you. It cannot be executed as code or deliver viruses.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Start-rite may then use this information for marketing purposes, including but not limited to notification of new products or new versions, promotions and events. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website nor place an order. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.



The transmission of information via the internet is not completely secure. We will do our best to protect your personal data but we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk.

Where we have given you a password which enables you to access certain areas of the site you are responsible for keeping that password confidential and the password should not be shared with anyone.

Links to other websites

The site may from time to time contain links to and from other websites. If you follow any of these links please note that these websites have their own privacy policies and we do not accept responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Data Protection Act 1998 gives you rights to access information held about you. Your right of access can be exercised in accordance with the Data Protection Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with the details of the information we hold about you.